What is the purpose of responsible service of alcohol RSA?

Responsible service of alcohol (known as RSA) training is a form of education provided to servers and sellers of alcohol to prevent intoxication, drunk driving and underage drinking. In Australia this training is regulated by state laws. Each state of Australia has its own requirements for RSA training.

What does responsible service of alcohol mean in NSW?

In NSW, it is a requirement for any establishment intending to serve alcohol that they must first get a licence to sell and/or serve within the premises of their business or establishment. There are various types of licences available, including limited licences for events and sale packaged liquor.

What is required for responsible service of alcohol?

To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider. If you are new to the liquor industry or your RSA competency training took place more than five years ago, you need to complete a full training course.

What are the reasons for a responsible service of alcohol to customers?

The business will garner a good reputation. There will be greater customer satisfaction. Potential legal problems will be reduced. Staff morale will be higher leading to greater productivity and less staff turnover.

Does RSA expire?

How do you refuse a service of alcohol example?

Do’s of service refusal Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision. Do explain the reason for refusal of service (e.g. showing signs of being unduly intoxicated).

How does alcohol affect speech?

Alcohol interferes with the brain’s ability to communicate with the body, which manifests generally in these symptoms sequentially: Decreased inhibition. Slurred speech. Difficulty with balance and coordination.

How do you refuse a service to a drunk customer?

Do be polite and avoid value judgements. Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision. Do explain the reason for refusal of service (e.g. showing signs of being unduly intoxicated).

What happens if your RSA certificate expired?

All RSA and RCG training will expire every 5 years and a new accreditation will be required. At the end of your cards 5 year expiry date you have to complete your RSA and RCG refresher through NSW Liquor and Gaming. If your RSA/RCG card has expired you will need to resit the full course to be re-accredited.

How much does a RSA cost?

How much does a RSA certificate cost? Rates vary between $40 and $160 depending on the package chosen and the state where it is done. For all states except Victoria, the RSA can be completed online.

Why can’t shots be served after midnight?

These pose a high risk of alcohol-related harm. a pre-mixed alcoholic drink containing more than 5% of ethyl alcohol (ethanol) or containing more ethanol than 2 standard drinks. A pre-mixed drink must fall within both the 5% alcohol by volume threshold and the 2 standard drinks threshold to be served after midnight.

What liquor products are classed as undesirable?

Liquor products may be declared undesirable if:

the designs, motifs or characters on the packaging of the liquor products concerned are, or are likely to be, attractive to minors, or.
the products are likely, for any reason, to be confused with soft drinks or confectionery, or.

Why do you slur words when drunk?

The reason isn’t yet clear, but Paulmann says it’s likely either due to damage to the vocal chords or damage to the brain. On the latter, Paulmann notes that the right side of the brain is key to producing emotions as well as affecting voice pitch.

Can I refuse to serve a rude customer?

It is okay to refuse service if a customer is being disrespectful and rude, but don’t confuse a customer being ride and disrespectful, with you simply not liking them or the way they talk to you.

How do you politely refuse a service?

Their best tips are below.

Genuinely hear their request.
Be gentle and provide next steps.
Don’t waste time, but don’t burn bridges either.
Decline with gratitude.
Offer alternatives.
Position yourself as the expert.
Be clear, transparent and upfront.
Ask them to step into your shoes.

Responsible Service of Alcohol (RSA) is a legal requirement under s73 of the Liquor Act that ensures that licensees and staff understand their obligations in selling and providing alcohol responsibly.

What are the principles that ensure the responsible service of alcohol?

do not serve anyone under the age of 18. recognise the signs of impending intoxication and do not serve anyone at this point. do not serve anyone who arrives at your establishment already intoxicated. understand the principles of ‘standard drinks’ and drink drive levels.

What are the benefits of responsible service of alcohol?

Responsible service leads to patrons who are drinking within their capacity, which lessens the incidents of unruly behaviour that arises from excessive drinking. As well, with responsible service, employees can rest easy that the possible effects of rowdy behaviour are minimised.

When should you refuse service?

Why responsible service of alcohol is necessary?

When should you refuse alcohol?

Be patient and polite – Confidently but politely inform the patron that you can no longer serve them alcohol. Don’t call them names, stay calm and don’t raise your voice. To reinforce the point, you should: Clearly explain the reason for the refusal.

What do you need to know about responsible service of alcohol?

A licensee must still provide relevant RSA training information to VCGLR inspectors upon request. Information that may be requested includes: the name of each person who is engaged in the sale and service of liquor and the date on which each person first sold or served liquor on the premises.

What are the responsibilities of a responsible service?

With responsible service, the risks of property damage brought on by inebriated patrons are kept to a minimum. Perhaps the most important part of responsible service is the legal responsibility of an establishment to provide a safe space in which patrons can partake in alcohol.

Who is responsible for serving alcohol to a minor?

It is the responsibility of both the licensed venue owner or manager and the minor’s parents to prevent the consumption of alcohol by a minor. In the event that alcohol is served to a minor, willfully or accidentally, the on-the-spot penalty of $330 or a court-imposed fine of $3,300 can be applicable.

Are there any liabilities associated with serving alcohol?

There are numerous types of liabilities associated including criminal, administrative (liquor control commission), and broad civil liabilities via the Dram Shop Law. Therefore, it is imperative that you develop specific policies that ensure the responsible serving of alcohol in your establishment.

Can I serve alcohol?

Waiter! In some states, persons under 21 may serve alcohol only in certain types of on-premises establishments. For example, in restaurants. In some cases, servers must be at least a specified age. However, younger employees may stock coolers with alcohol. Or they may clear alcoholic beverages from tables. May 17 2019

What is a server of alcohol?

Anyone who serves and sells alcoholic beverages and packaged liquor. This includes: owners and lease holders of alcohol licenses; owners of beer and wine licenses; bartenders, bouncers, waiters, waitresses, convenience and grocery store clerks; and resident agents.

What is an alcohol serving license?

What Is an Alcohol Serving License? An alcohol serving license, also known as a liquor license, is a government license that is issued to commercial businesses that serve alcohol and, in some cases, to individuals who manage alcohol service or who directly serve alcohol to customers.